​Delivery & Returns

Delivery

 

We are unable to offer NEXT DAY DELIVERY SERVICE. Please, get in touch if you have any queries.

Thank you for your patience and understanding.

 

Thedoortowonderland.co.uk offers delivery to UK Mainland.

Orders are sent via Evri (ex Hermes) - standard UK orders, 2 - 4 days, for £2.66 (0 - 1 Kg), £4.10 for orders over 1 Kg, and free delivery over £40.

Orders sent via Yodel - standard UK orders, 2-4 days, for £2.79, and free over £40.

All orders are tracked.  We’ll email you a tracking link when your delivery is on the way.

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There is free delivery on all orders over £40.

 

Returns

 

Damaged or incorrect book(s)

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If your book(s) has arrived damaged or if we have sent you the wrong book(s) please contact us and include the order number and details.

Please do not return your damaged or incorrect book until you have received a response to your email from customer services.

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How will you be refunded?

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Thedoortowonderland.co.uk will refund the returned book(s) upon receipt, via the same method that you originally use to pay for the book(s).

Please be aware that refunds can take up to 30 days to appear on your statement.

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Discount codes

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Discount codes can only be used and applied to your order during checkout. Simply enter your code on the payment page. Some codes are valid only once per user or for your first order.

Discount codes will have an expiry date; we'd hate you to miss out so please make sure the code is still valid.

Discount codes cannot be used in conjunction with any other offer.

We have the right to withdraw the offer at any time and without notice.

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Reward Points

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Points is an earning points programme. It enables customers to earn and redeem points.

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Ways to earn

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Place an order

1 Point for every £1 spent

 

Share on Facebook

50 Points

 

Like on Facebook

50 Points

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Celebrate a birthday

200 points

Limited to 1 per year

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Ways to redeem

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Order discount

100 Points = £1

 

10% off coupon

1000 points

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