Privacy and Cookie Policy

Thedoortowonderland’s Commitment To Your Privacy

Thedoortowonderland.co.uk Limited (we, us) are committed to protecting and respecting your privacy.

This policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting thedoortowonderland.co.uk (our site) and/or providing your personal information to us you are accepting and consenting to the practices described in this policy.

What type of information do we collect?

The type and quantity of information we collect and how we use it depends on why you are providing it. Personal Information is information or pieces of information that could allow you to be personally identified.

We may collect and process data about you including the following:

your name;
address
e-mail address;
phone number and financial, credit and debit card information when you make a purchase or call our customer service number;
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device information;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page;
information collected through cookies, pixel tags and other technologies including shopping habits and preferences;
location information;
aggregate information; and
demographic information and other information provided by you.

How do we collect personal information

We and our suppliers may collect Personal Information in a variety of ways including:

Through the site

You may give us information about you by filling in forms on our site, making orders and using the site - this includes information you provide when you search for a product, place an order on our site, submit a review or use social media functions on our site or register to our site and when you report a problem with our site;

From You

Information such as date of birth, gender and post code, as well as other information, such as your preferred means of communication, may be collected when you voluntarily provide this information to us;

From other sources

We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, social networking platforms, analytics providers, public databases, search information providers, credit reference agencies) and may also receive information about you from them. If you elect to connect your social media via our site, certain Personal Information from your social media account will be shared with us which may include Personal Information that is part of your profile or your friends' profiles. We are not responsible for, the privacy, information or other practices of any third parties from which information is received and you should review their policies and practices to ensure you are happy with how they treat your data;

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies, but it should be noted that some cookies are required to add products to your basket and transact on the site. To learn more about this procedure and cookies more generally please visit the Cookies Information page provided by the Information Commissioner's Office (ICO);

Through your browser or device

Certain information is collected by most browsers or automatically through your device. We use this information for statistical purposes as well as to ensure that the site functions properly;

Through server log files

Your “IP Address” is a number that is automatically assigned to the computer or device that you are using by your Internet Service Provider (ISP). An IP Address is identified and logged automatically in our server log files whenever a user visits the site, along with the time of the visit and the page(s) that were visited; and

Physical Location

We may collect the physical location of your device.

In some cases, we may use a third party payment service such as PayPal to process purchases made through the site. In these cases, your Personal Information may be collected by this third party and not by us, and will be subject to the third party's privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, this third party's use or disclosure of your Personal Information.

How do we Use Personal Information

We may use information held about you in a number of ways including:

To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us, communicate with you regarding your purchase and respond to your questions and comments;
To provide you with information about other goods and services we offer that are similar to those that you have already browsed, purchased or enquired about, in a way that is as relevant to you as possible;
To build a profile of you with the aim to personalise product and service recommendations, perform targeted marketing, and for the purposes for fraud protection. Some of this profiling information may sit with third parties such as our email and anti-fraud service providers.
To provide you with information about goods or services we feel may interest you. We will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you do not want us to use your data in this way please Contact Us;
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and to send administrative information to you, for example changes to our terms, conditions and policies. Please note that because this information is important to your use of the site and treatment of your Personal Information, you may not opt-out of receiving these communications but we will keep such communications to a minimum;
For our business purposes, such as analysing and managing our businesses, market research, audits, developing new products, enhancing our site, ensuring content is presented in the most effective manner for you and your computer, improving our services and products, identifying usage trends, determining the effectiveness of our promotional campaigns, tailoring the site's experience and content based on your past activities on the site, gauging customer satisfaction and providing customer service (including troubleshooting in connection with customer issues);
To process payment. All financial, credit and debit card information is handled according to Payment Card Industry Data Security Standard (PCI-DSS) compliant rules and processes. We store fragments of your credit card number, it's expiry date, country of issue, and billing postcode. We do not store the full card number or CVV. Card details entered in checkout are transmitted directly to our payment processing partner (a direct payment gateway) from your browser and are not transmitted directly to thedoortowonderland.co.uk. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit and debit card information by our store and our suppliers and service providers;
To allow you to participate in interactive features of our service, when you choose to do so;
As part of our efforts to keep our site safe and secure;
For information on how we use cookies, please see our cookie policy
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them;
To combine information you give to us and information we collect about you. We may use this combined information for the purposes set out above (depending on the types of information we receive); and
As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain

Disclosure of your information, Storage and Security

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers

Children’s Personal Information

If you are under the age of 18, you should review the terms of this Privacy Policy with your parent or guardian to make sure you both understand them. Although we are not responsible for determining the age of our users, we may carry out verification checks. If we learn that we have collected information from an individual under the age of 18 without parental consent, then we will delete that information as soon as possible and may at our discretion disable such individual's access to the site. If you believe that we have mistakenly or unintentionally collected Personal Information of a minor through our channels without appropriate consent, please Contact Us immediately.

We offer books and items for children for purchase by adults. For the protection of children's privacy, we require parental consent from users who wish to make an order for one of these items for any users under the age of 18.

Sensitive Information

We generally ask that you do not send us, and you do not disclose, any sensitive Personal Information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health or medical condition, criminal background or trade union membership) on or through the site or otherwise to us. If you believe that we have mistakenly or unintentionally collected sensitive Personal Information through our channels please Contact Us immediately.

Changes To Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the site. Your continued use of the site following these changes means that you are deemed to accept the revised Privacy Policy.

Contact

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at doortowonderland.com

Cookie Policy

Introduction

We use cookies and similar technologies ("Cookies") on www.thedoortowonderland.co.uk for identification and analysis and advertising purposes. By using our Site you consent to the storing and accessing of Cookies on your device.

This cookie policy is intended to inform you how we use Cookies to assist you in making informed decisions when using the Sites. Please take a moment to read and understand this Cookie Policy. This Cookie Policy should also be read in conjunction with our Privacy Policy and our Terms & Conditions .

Cookies are very small text documents or pieces of software code, which often include an anonymous unique identifier. When you visit a website or use a mobile application, a computer asks your PC or mobile device for permission to store this file on your computer or mobile device and access information from it. Information gathered through Cookies include the date and time of visits and how you are using the website or mobile application. Cookies are used by us and our third party partners as part of our Sites. Details of the Cookies used on our Sites and any applicable third party partner are set out below.

How to change your Cookies settings

You can block the use of Cookies by activating the relevant settings in your browser.

What happens when you choose to block Cookies that you have previously accepted?

If you choose to block cookies, some aspects of our Sites may not work properly and you may not be able to access all or part of Sites.

What Cookies do we use?

Essential cookies

These cookies enable core functionality such as security, verification of identity and network management. These cookies can’t be disabled.

Marketing cookies

These cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests.

Functional cookies

These cookies collect data to remember choices users make to improve and give a more personalised experience.

Analytics cookies

These cookies help us to understand how visitors interact with our website, discover errors and provide a better overall analytics.